Technical
- JavaScript, TypeScript, HTML, CSS
- Python for scripting and data analysis
- SQL for querying and reporting
- AWS (EC2, S3, Cognito, IAM)
- APIs, web integrations, and IoT (BLE beacons, gateways)
Product & Delivery
- Requirements gathering and user journey design
- Business process mapping and capability modeling
- Agile delivery, workshop facilitation, and stakeholder management
- Cutover planning and runbook design for large programs
- Experiment design and A/B or causal impact analysis
Consulting & Domain
- Contact center and CCaaS transformations
- Banking and financial services (retail, commercial, wealth)
- Digital transformation across front, middle, and back office
- Reconciliation automation and operations optimization
- Cross-functional communication with technical and business teams
